Refund & Returns Policy

Refund and Returns Policy

Can I return my order if I change my mind?

We’re all entitled to change our minds, otherwise, we wouldn’t be human!

Avoxent conforms to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order. You have the legal right to cancel your order for most items within 7 working days of receiving the goods. However, this right does not apply to certain items such as personalised products and perishable goods. If you wish to cancel using this right, you need to inform us in writing within 7 working days starting the day after you received the goods.

The important bit is that we can only accept goods that have not been open or used this applies to sheet sets, quilt covers, cushions, bath towels and throws. Please note that for health reasons, we cannot accept any pillows, mattress toppers or quilts (all classed as ‘white goods’) once they have been purchased so please choose carefully!

If you decide that for whatever reason you no longer need your goods once purchased or need to change your order, we will offer you a credit note in full for future purchases, or you can swap over free of charge, or if you want a refund then the shipping cost will be deducted. Please note that sheet sets, and duvet cover sets cannot be partially returned due to changes in fabric dyes with each season. If the return is due to a change of mind, note that you will pay the cost to ship the goods back to us.

We reserve the right to refuse to refund goods that are not returned in a resalable condition. Goods returned in a condition that is unsatisfactory and/or incapable of being resold may be returned to you at your expense without any refund.

We will refund your original delivery charge if:

  • we made an error in our despatch or
  • if the item received is faulty, unfit for purpose and has been unused / unwashed or
  • you have returned the order in full or
  • if you are cancelling within 14 days of receiving the order

PLEASE NOTE: All returns due to a change of mind must be made within 2 weeks of receiving goods. Please contact us before you would like to return. Refunds can take up to 14 business days to process. Our refunds policy is in addition to your statutory rights.